Frequently Asked Questions
Last updated: 2025-01-26
What is Quickupload?
Quickupload is a secure file sharing platform that allows you to upload, store, and share files with advanced security features like password protection and expiry dates.
What file types can I share?
You can share almost any type of file, including documents, images, videos, and archives. However, we prohibit sharing of malicious or illegal content.
Is there a file size limit?
Non-users can upload files up to 10MB. Free accounts can upload files up to 100MB. Pro accounts can upload files up to 2GB, and Enterprise accounts up to 10GB per file.
How do I create an account?
Click the "Sign Up" button, enter your email and password to get started.
What are the different subscription plans?
We offer Free, Pro, and Enterprise plans. Each plan comes with different storage limits, file size caps, and feature sets.
How can I upgrade my account?
Go to your account settings and click "Upgrade Plan" to see available options and complete the upgrade process.
How secure are my files?
We use end-to-end encryption for file transfers and storage. Files are encrypted at rest and in transit using industry-standard protocols.
Can I password protect my files?
Yes, you can set passwords for individual files. Recipients will need the password to access the files.
What happens to my files when they expire?
Expired files are automatically deleted from our servers. We recommend downloading important files before expiration.
How do I upload files?
Simply drag and drop files onto the upload area or click to select files from your device.
Can I share files with multiple people?
Yes, you can share your file link with as many people as you want. Pro users can also set download limits.
How long are files stored?
Storage duration depends on your plan and settings.
Non-users allow to share files with up to 24 hours
Free users get up to 24 hours
Pro users get their own expiry dates (Max 30 days)
Enterprise users can set their own expiry dates (Max 90 days)
Do recipients need an account to download files?
No, recipients can download files without an account. They only need the link and password (if set).
Can I track who downloads my files?
Pro and Enterprise users can track download statistics, including download count and IP locations. Free users only get download counts.
What happens if a file fails to download?
Our system automatically retries failed downloads. If issues persist, try our download manager or contact support.
What browsers are supported?
We support all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated.
Is there a desktop app available?
Currently, we offer a web-based solution. A desktop app is not in the roadmap.
How can I contact support?
You can reach our support team via email at support@quickupload.com or through the help center.